No doubt, the digital administrative processes of SASSA have made our lives easy, but it is pretty common for many to get worried after losing an important piece of information linked to their SASSA account. I have heard many talking about losing the SASSA reference number and finding solutions to this problem. The SASSA reference number is a unique combination of numbers provided to every applicant.

If you lose your reference number, you cannot check updates about your application or communicate with any SASSA assistant. This guide will enlighten you about what to do if you are in an “I lost my SASSA reference number” situation. Read ahead.

I Lost My SASSA Reference Number

The statement I lost my SASSA reference number is enough to make everyone around you concerned about you. The SASSA reference number is not just a number; it is a key to all your SASSA grant updates. So, yeah, you should be worried if you lose your SASSA reference number.

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But you don’t have to be worried actually because we got you. We will share a few methods with you by which you can get back your lost reference number. Before sharing those methods with you, let’s consider why you should be careful about your reference number.

  • Checking the status of your SASSA grant application online.
  • Keep track of any grant that you are currently receiving.
  • SASSA agents need a reference number to access your information in the system.
  • To receive SMS notifications and alerts from SASSA.

All applicants should always keep their reference numbers secured because, without it, you won’t be able to monitor your grant status or receive important messages from the department. However, if you have already lost it, try the following methods to recover the SASSA reference number.

Methods to Recover Lost SASSA Reference Number

1) Whatsapp Method

Almost everyone uses smartphones these days and has an account on WhatsApp. You can utilize this chat app to get your reference number back.

  • I lost my SASSA reference number once and got it back by contacting the SASSA team through WhatsApp. If you have a Whatsapp account, here’s what you must do to recover the lost reference number.
  • Send a text to +27 60 012 3456 from your WhatsApp account.
  • Answer the asked question accurately.
  • Once they have all your necessary information, they will send you your reference number via WhatsApp.
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2) Call the SASSA Toll-Free Number

Helplines are a savior in such a situation. If you have lost your SASSA reference number and want to get it back, contact the department using their toll-free number, i.e., 0800 60 10 11.

Listen and follow the instructions carefully and provide accurate information. Once you complete the application, you will receive your reference number from the on-duty SASSA agent.

3) Visit the Office

If the above methods are not working for you or you can’t reach SASSA via phone, you can visit any nearest SASSA office. Meet the SASSA representative and share your reason for the visit.

They will need your national ID number and phone number. The SASSA representative will help you with your SASSA reference number by checking your details on their system. You can also ask them about your application status.

4) USSD Code

When I lost my SASSA reference number, I hesitated to visit the office or contact SASSA in any way. If you are like me, then try the following method:

  • Take out your phone and dial *120*3210#.
  • Follow the prompt shared on your screen.
  • Enter your ID card number.
  • Provide the phone number you wrote on your SASSA application.
  • Press done/OK; your reference number will be displayed on your screen shortly.
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5) Through Official Website

  • All applicants can receive their lost reference number by visiting the official website of SASSA.
  • Enter your ID card number and phone number in the available space.
  • Click on the submit button to proceed.
  • Look at the top corner of the screen. Your SASSA reference number will be displayed there.


How do I get my SASSA reference number?

To get your SASSA reference number, dial 1203210# from your phone and follow the on-screen instructions.

What if I lost my SASSA application number?

All those who have lost their SASSA application number can get it back by emailing SASSA at [email protected]. Ensure you email your South African ID card number and phone number.

The End Note

Those worried about losing their SASSA reference number can get help from this guide and recover their lost reference number in seconds. If you are wondering what an SASSA reference number looks like, let me share an example of SASSA reference number, i.e., 555 8822 STATUS.

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